Lumo Energia

Lumo Energia Customer Service

What do I do if I want to exchange my electricity contract for another one? What happens when my fixed-term electricity contract expires? I'm moving, what should I do with my electricity contract?

For help with these and other questions related to your electricity contract, please contact our customer service. We are here for you on weekdays from 9 am to 6 pm by e-mail and telephone. You can find our contact information below.

Oma Lumo

In our Oma Lumo service you find information about your electricity plan. Here you can also see your energy usage as well as your electricity bills.

Log in to Oma Lumo

Customer service

We value our customers and our aim is to provide excellent customer service. Contact us if you need help with signing or choosing a contract, or if you would simply like to switch to a new, more affordable electricity contract.

Check our FAQ for quick answers

Our customer service is open on weekdays from 09.00 to 18.00.

You can also contact us outside openings hours via email at [email protected]

Our customer service hotline charges are: Local network rate

Weekdays Mon–Fri 9–18
09 4272 0444
You can also find answers on our FAQ page.