The invoice shows the following information: invoice number, due date and reference as well as your own contact information and customer number.
On the invoice you will also find the address of the facility and information about the electricity contract, such as the name of the contract, its period of validity and method of invoicing.
It also shows how much electricity you have consumed (kWh) and during which period the consumption has been measured. The unit price tells you what you pay for your electricity.
The invoice also states exactly how much VAT is reported and the total amount excluding VAT.
Note! The bill shows the actual electricity consumption, not the meter reading.
If you need more payment time and need to postpone the invoice due date, please contact our customer service.
Let us know your new billing address via email and we'll update your information.
Please email us your new email address and / or phone number and we will update your information.
You can choose to receive your invoice as an e-invoice directly to your online bank, by e-mail or as a paper invoice. You can enter into an e-invoice agreement in your online bank after receiving your first invoice from us.
All billing methods are free of charge. We send an electricity bill every month.
You can enter into an e-invoice agreement in your online bank when paying the invoice. You can activate the e-invoice agreement with the reference number of any Lumo Energia invoice.
Other billing options are a paper or email invoice. All billing methods are free of charge. We send an electricity bill every month.
Electricity is billed after each month in arrears, unless otherwise agreed. Actual consumption is determined on the basis of the network company's measurement data.
As an additional service, you can also choose to be billed every three months, for an additional fee of €3.40/month.
Note. We will not send an invoice to customers if the total amount is less than five euros. With low electricity consumption, for example in a summer cottage destination, it may happen that you will not get a bill for a long time. The amount to be invoiced will be transferred to the next invoice, and the invoice will only be sent when the amount to be invoiced is more than five euros.
The electricity company sends you an invoice for your electricity consumption, whilst the network company, send you an invoice for the electricity transmission.
In Finland, the costs of electricity use consist of five elements:
On average, electricity transmission costs and taxes cover about half of the cost of using your electricity.
Make an electricity contract normally on our website, and if you need the contract to start right away you can write a request for a quick start in the comments field on the order form. Our customer advisor takes your wishes into account and starts the agreement as early as possible.
Depending on the electricity network company, the electricity can still be switched on, even though the previous resident has already moved out. If this is the case, we take care of the matter by fixing a new electricity agreement for the connection. If the electricity is already turned off, a new connection from the grid company is required.
Note! Be prepared to pay an extra fee for quickly installed connection.
Act immediately, and we will get your electricity connected as quickly as possible, maybe even during the same day!
All Lumo Energia customers have the opportunity to check their information and electricity plan in the Oma Lumo service. In Oma Lumo, you can also conveniently e.g. check your electricity bill, see your entire billing history and track your electricity consumption.
Activate the service and create an account at oma.lumoenergia.fi. To log in, you will need your customer number and the email address you provided to us.
The fixed-term electricity contract applies for the selected period, at the same time as the price does not change during the contract period. You therefore pay the same electricity price/kWh for the entire term.
You will receive an offer for a new contract period at least one month before the end of the fixed term. If you do not confirm nor decline the offer, the fixed-term electricity contract will end and a new on-going electricity contract will automatically start, according to the price list we have provided. Electricity agreements that are valid until further notice have a 14-day notice period.
You will receive an offer for a new contract period at least one month before the end of the fixed-term.
You will receive an offer for a new contract period at least one month before the end of the fixed term. If you do not confirm nor decline the offer, the fixed-term electricity contract will end and a new on-going electricity contract will automatically start, according to the price list we have provided. Electricity agreements that are valid until further notice have a 14-day notice period.
You can also renew your fixed-term contract using our order form or by contacting our customer service. If you are using the order form, select Change of product under Contract status.
An on-going electricity contract is usually a contract tied to the market price, which is determined by the prices of the power exchange Nord Pool. Although electricity prices on the stock exchange may fluctuate greatly, exchange-traded electricity is the statistically cheapest option. When you have a low consumption, the variations in the stock exchange price end up being reasonable.
Our on-going electricity contracts
Did you know Our market-rate electricity contracts do not require a long commitment; the contract expires when you terminate it. The notice period is only two weeks. Termination must be made in Oma Lumo or in writing, either by email or letter, to our customer service.
We offer the right to exchange as an additional service for a monthly fee and it entitles you to enter into a new fixed-term contract during the fixed-term period. The option is billed monthly in connection with the electricity bill.
Read more about the right to exchange
Contact our customer service, when you wish to use your right to exchange.
The price of electricity is affected by supply and demand, as well as many other factors such as weather and wind, water availability, disruptions in nuclear power generation, industrial conditions, fuel prices, demand abroad and exchange rates. Electricity prices are also affected by developments in the financial markets and the political situation. In the winter months, electricity consumption and electricity prices usually rise across the country, while in the summer they fall.
The price that an electricity user ultimately pays for his electricity consists of three parts: the price of the electricity network (electricity transmission) and the electricity tax invoiced by the electricity network company, and the price of electricity itself, which is invoiced by the electricity company.
The local network company is responsible for these matters. Contact their customer service if necessary.
Mix means electricity of unconfirmed origin. In 2020, the distribution of electricity of unconfirmed origin was as follows: nuclear power 39.8%, fossil energy sources and peat 31.3% and renewable energy sources 28.9%.
Fossil-free electricity is from solar, wind, water and nuclear power. Electricity can be produced with one or more of these production methods.
EKOenergia is electricity produced from renewable energy sources certified by the Finnish Society for Nature Conservation. In the production of EKOenergia, special attention is paid to the environmental impact of electricity generation facilities. The EKOenergia we sell is wind power and its origin is verified with guarantees of origin.
We recommend that all our customers choose renewable energy sources as the source of electricity.
Alle olemme listanneet sähkön kuukausittaisen keskihinnan sähköpörssi Nord Poolissa viimeisen puolen vuoden aikana.
Edellä mainitut hinnat sisältävät alv. 24 %. Huomaathan, että jos tarkastelet hintoja Nord Poolin verkkosivuilla, hinnat eivät sisällä arvonlisäveroa.
Hybridi-sopimuksella voit saada sähköä hieman edullisemmin kuin tavallisella 2 v määräaikaisella. Pörssisähkön hinta kuitenkin vaihtelee kuukausittain, ja jokaisen kuukauden laskutushinta selviää aina vasta kuun lopussa. Sinun täytyy siis ottaa pieni riski saadaksesi edullisemman hinnan.
The electricity contract is always attached to a specific address. When moving to a new place, it is a good idea to make an electricity contract two weeks before moving, if possible. This will ensure that the electricity is on as soon as you move.
When signing an electricity contract online select the "I am making a contract to a new location that has no previous contract" in Contract status on the order form. If you want the contract to start in less than in 5 days, enter the desired start date in the additional information field of the order form. We will try to take your wishes into account.
In practice, your old electricity contract ends when you move.
Make a contract normally on our website, and if you need the contract to start right away you can write a request for a quick start in the comments field on the order form. Our customer advisor will take your wish into account and start the contract as early as possible.
Depending on the electricity network company, the electricity can still be switched on, even though the previous resident has already moved out. If this is the case, we take care of the matter by fixing a new electricity agreement for the connection. If the electricity is already turned off, a new connection from the grid company is required.
Note! Be prepared to pay an extra fee for a quickly installed connection.
Act immediately, and we will get your electricity connected as quickly as possible, maybe even during the same day!
PS. Remember to end your electricity contract in your old address if you have not already done so.
A fixed-term electricity contract always ends when you move and the same contract can't continue in your new adress. If you want to continue as our customer, you must make a new contract for your new place.
When you move, you must always end your old electricity contract. The notice period is 14 days. Always end your electricity contract in writing, primarily in Oma Lumo or by email.
Always end your electricity contract in writing, primarily at Oma Lumo or by email. Giving notice can't be made by telephone.
Lumo Energia's ongoing plans have a two week notice.
A fixed-term contract can only be ended in connection with a move with a 14-day notice period.
We will end your old contract on your behalf at the address to which you make a new contract with us. We will end the contract, even if it is currently in the name of a different person.
If you have a contract at another address, such as your summer cottage or your old address, we will only end it for you if the contract has been made with us. Please note that in this case, you must give notice through Oma Lumo or by email. If the contract has been made with another electricity company, be sure to end this contract separately for your current electricity company.
Online contracts are distance sales - they are always subject to a 14-day free cancellation policy. Cancellation of the agreement must be notified to us in writing either by e-mail or letter.
Note! The right of cancellation does not apply in situations where the electricity supply has started at your request before the 14-day cancellation period has expired.
Activate the service and create an account at oma.lumoenergia.fi. To log in, you will need your customer number, personal identification number and the e-mail address you have provided to us.
With Oma Lumo, our service offered to all Lumo Energia's customers, you can conveniently check your electricity bill and your own customer data. In addition, you will see your entire billing history and type of electricity plan. You can also monitor your electricity consumption, as well as update or end your contract .
Datahub on keskitetty tiedonvaihtojärjestelmä, jonka käyttöönotosta on säädetty sähkömarkkinalaissa. Järjestelmään tallennetaan tietoja Suomen 3,6 miljoonasta sähkönkäyttöpaikasta.
Datahub otettiin käyttöön 21.2.2022. Datahubia hallinnoi kantaverkkoyhtiö Fingridin tytäryhtiö Fingrid Datahub Oy.
Datahub kokoaa tiedot yhteen paikkaan, jossa ne ovat ajan tasalla ja kaikkien tietoihin oikeutettujen osapuolten saatavilla. Tämä nopeuttaa tiedon kulkemista osapuolten välillä. Tiedot datahubiin tallennetaan aina sovitussa muodossa, joten virheet vähenevät. Datahub siis parantaa sähkönmyyjien ja verkkoyhtiöiden välistä tiedonvaihtoa – ja sen seurauksena saamaasi asiakaspalvelua!
Lisäksi datahub parantaa tietoturvaa ja lisää mahdollisuuksia tarjota asiakkaille esimerkiksi energiansäästöön ja kulutuksen seurantaan liittyviä palveluja.
Muutos ei vaikuta asiakkaidemme arkeen, eikä datahubin käyttöönotto vaadi asiakkailtamme toimia.
Konkreettinen asiakkaille näkyvä muutos datahubin myötä ovat uudet GSRN-tunnukset, jotka korvaavat nykyiset käyttöpaikkatunnukset.
Jatkossa pystymme tarjoamaan asiakkaillemme parempaa asiakaspalvelua ja mahdollisesti tarjoamaan esimerkiksi energiansäästöön ja kulutuksen seurantaan liittyviä palveluja.
GSRN on lyhenne sanoista Global Service Relation Number. GSRN-tunnus korvaa nykyiset käyttöpaikkatunnukset. GSRN-tunnus muodostuu kolmesta osasta: yritystunnisteesta, yksilöllisestä tunnisteesta ja tarkastusnumerosta.
Jatkossa laskulla ja uusissa sopimusvahvistuksissa näkyy vain GSRN-tunnus.
Muutos on tekninen, eikä vaadi asiakkailta toimia. Yhdenmukaiset tunnukset nopeuttavat prosesseja, helpottavat myyjänvaihtoa ja parantavat asiakaspalvelua.
Datahubissa käsitellään sähkönkäyttöpaikkojen tietoja. Järjestelmässä on tieto käyttöpaikan omistajasta tai haltijasta ja esimerkiksi käyttöpaikan kulutustiedot.
Datahubin myötä tietoturva paranee, kun kaikkia tietoja hallinnoidaan yhdessä paikassa. Tiedot ovat vain niiden henkilöiden ja yritysten saatavilla, joilla on niihin oikeus. Kaikki järjestelmään kirjatut tiedot ovat jäljitettävissä.
Jotta tiedonvaihdon turvallisuus voidaan taata, on jokainen käyttöpaikka ja sen omistaja voitava yksilöidä varmasti. Asiakastietojen yksilöintiin käytetään kuluttaja-asiakkaiden kohdalla henkilötunnusta ja yritysten kohdalla y-tunnusta.
Omat tiedot ovat asiakkaiden tarkistettavissa datahubin asiakasportaalista. Palvelu aukeaa 15.3.2022, ja sinne kirjaudutaan suomi.fi-palvelun tarjoamalla vahvalla tunnistautumisella.
Datahubiin tallentuvia henkilötiedoiksi katsottavia tietoja ovat:
Suomessa on mahdollista tuottaa lähes kaikki päivän aikana tarvittava sähkö aurinkopaneeleilla huhtikuusta syyskuuhun, mikä tekee investoinnista erittäin kannattavan. Oikein mitoitettu järjestelmä maksaa itsensä takaisin noin kymmenessä vuodessa, ja sijoitetun pääoman vuosittainen ”säästötuotto” on yleensä 6–10 prosenttia. Jos sijoitat esim. 10 000 euroa aurinkopaneeleihin, voit saada jopa 25 000 euron säästön vuosien kuluessa: aurinkopaneeleilla on 25 vuoden tuotantotakuu.
Tässä artikkelissa kerromme tarkemmin, miten voit laskea aurinkosähköjärjestelmän tuottaman taloudellisen hyödyn.
Yksittäisen aurinkopaneelin wattimääräinen nimellisteho lasketaan laboratorio-olosuhteissa standardin mukaisella 1 000 kWh/m² -säteilyteholla, joka tarkoittaa sitä, että aurinko säteilee neliömetrin kokoiselle alueelle 1 000 kilowattituntia vuoden aikana. Yksi 300-wattinen aurinkopaneeli tuottaa sähköä edellä mainituissa olosuhteissa 300 kWh vuodessa. Tällöin kahdenkymmenen 300-wattisen paneelin, eli yhteensä 6 kWp -kokoisen järjestelmän teoreettinen vuosituotto on 6 000 kWh.
Suomessa vuosittainen säteilymäärä on noin 800–1 000 kWh/m2, pohjoisessa hieman etelää vähemmän. Esimerkkinä käytetyn 6 kWp -kokoisen järjestelmän laskennallinen tuottoarvio Suomen olosuhteissa on näin ollen 5 400 kWh vuodessa.
We value our customers and our first-class and efficient customer service makes us stand out. Contact us if you need assistance with the contract or in starting the service, or if you would simply like to switch to a new, more affordable electricity contract.
Check our FAQ for quick answers
Our customer service is open on weekdays from 09.00 to 18.00.
You can also contact us outside openings hours via email at [email protected]
Our customer service hotline charges are: Local network rate