Terms, price list and descriptions


On this page, we have compiled links to important documents such as our terms of sale, price list, privacy policy and cookie policy.


Terms of sale

Lumo Energia Plc follows the Terms of Electricity Sales (TES 2014) by Finnish Energy Industries. You can read the terms on their website.

Terms of sale for consumers

Terms of sale for companies


Price list and terms of service for customers

Price list and terms of service for consumer customers

Price list and terms of service for companies


Terms of sale for solar cells

Terms of sales for solar cells


Terms for using promotional or campaign codes

Read our terms for using promotional or campaign codes.


Privacy policy

Our Privacy policy explains how we process personal information.



In our Cookie policy you can read what cookies are and why we use them. 

Customer service

We value our customers and our first-class and efficient customer service makes us stand out. Contact us if you need assistance with the contract or in starting the service, or if you would simply like to switch to a new, more affordable electricity contract.

Our customer service is open on weekdays from 09.00 to 18.00.

You can also contact us outside openings hours via email at [email protected]

Our customer service hotline charges are: Local network rate

09 4272 0444 [email protected]