About cookies

When you browse a website, it can store or retrieve information from your browser, mainly in the form of cookies. This information may relate to your choices, searches and digital devices. The information is most often used for the website to function properly. The information collected about you is usually not used to identify you, but to give you the best possible user experience.

 

What are cookies?

Cookies are small text files that are stored on your computer. Everyone has unique numbers.

 

There are different types of cookies:

Session cookies

These are temporarily stored on your computer when you visit our website. They are deleted when you close your browser.

 

Permanent cookies

These will remain on your computer until you delete them.

 

First-party cookies

Lumo Energia sets these cookies on your computer when you browse our website.

 

Third Party Cookies

Third-party cookies collect network statistics and information for advertising and future partners while you browse our website. You can also change your computer's browser settings if you do not want to accept cookies from third parties.

 

Why does Lumo Energia use cookies?

Cookies allow us to improve your user experience. We use different types of cookies to collect information about you who browse our website. Below you can see what types of cookies we have and how we use the information we collect:

 

Necessary cookies

Contains information that is necessary for the website to function properly. With the help of these, we can also remember what choices you made when you used our services before.

 

Performance cookies

Functional performance cookies are used to ensure that the pages you use load faster and contain general information about how you use our services. The information allows us to adapt and develop our website according to our users' needs and to be able to analyze our visitor flows.

 

Targeted cookies (marketing and social media)

We collect information about your activities and interests on our website so that we can, for example, offer ads that interest you on other channels, such as Facebook.

 

Our marketing partners

Check our partner's websites for how they use cookies.

Adobe

Facebook

Google

YouTube

Customer service

We value our customers and our first-class and efficient customer service makes us stand out. Contact us if you need assistance with the contract or in starting the service, or if you would simply like to switch to a new, more affordable electricity contract.

Our customer service is open on weekdays from 09.00 to 18.00.

You can also contact us outside openings hours via email at [email protected]

Our customer service hotline charges are: Local network rate

09 4272 0444 [email protected]