General terms of sale - Solar panels as a complete solution
Contents of the PV system package
Our complete photovoltaic package refers to the delivery and installation of a photovoltaic system (PV system) at the buyer's property, which is connected to the electricity grid. The solar cells can be mounted on the roof, wall or on ground belonging to the property. The package also includes the necessary electrical installation.
In connection with the transaction contract being signed, the seller delivers to the buyer a delivery agreement for the PV system. The delivery agreement lists all components that are to be delivered, as well as the electrical and other installation work that is to be carried out on site. In addition to the delivery agreement, these general terms and conditions of sale apply.
The total delivery includes the delivery of the PV system, the installation of the system as agreed in the mapping survey, instructions for the use of the equipment, the necessary notification to the network company to register the PV system and the warranty.
Guidance on the use of the equipment is given during the installation. The seller will provide the buyer with all installation-related documents and wiring diagrams as soon as possible after installation.
Unless otherwise agreed, the PV system will be delivered in the order specified below.
1. The buyer and Lumo Energia agree on the delivery of the PV system.
2. Lumo Energia sends the necessary information about the PV system to the installation partner, whose surveyor contacts the buyer and agrees on a mapping survey of the installation. The purpose of the survey is to guarantee that the agreed system can be installed on the property according to the buyer's wishes. By separate agreement, the mapping can also be done on site.
The components and price of the PV system can be updated according to the needs noted during the survey, e.g. in terms of placement and number of panels. The seller contacts the buyer about the updated installation plan and price and asks for approval. If the installation plan is changed, the buyer has the right to cancel the contract.
The seller investigates whether permits, approvals or other notifications are required for the PV system. If a permit is required, the seller provides the buyer with the necessary information regarding the PV system so that the buyer can apply for the permit or notification. It is the buyer's responsibility to apply for a permit or notification and the buyer is also responsible for possible costs regarding these.
3. The seller agrees with the buyer on when the PV system will be installed and sends a delivery agreement to the buyer. The delivery agreement lists all components to be delivered as well as the electrical and other installation work, which is to be carried out on site.
4. The seller delivers the components to the buyer before installation. It is the buyer's responsibility to store the components after delivery.
5. The PV system is installed according to the survey and at the agreed time. The buyer does not need to be present during the installation itself. The buyer should give the installers access to the premises and spaces that are relevant to the installation. It is recommended that the buyer be reachable during installation.
6. The seller submits to the local network company the general information form for the installed system and the commissioning inspection report for registration of the PV system.
7. The local network company gives the buyer permission to start the PV system. The PV system must not be started up without a permit.
8. The seller provides the buyer with all installation-related documents and wiring diagrams as soon as possible after installation.
9. Lumo Energia enters into an agreement with the buyer to purchase the overproduction. If the buyer wants to sell the surplus to another electricity supply company, it is the buyer's own responsibility to enter into the agreement.
The payment terms are agreed separately and mentioned in the delivery agreement.
The PV system becomes the property of the buyer, only when the contract price has been paid in full.
The buyer is entitled to apply for a household deduction for the part of the delivery work, which is stated in the delivery agreement. Applying for a household deduction is the buyer's own responsibility.
Schedule for installation
The PV system is installed at the agreed time. The installer contacts the buyer well in advance of the installation to agree on the exact time. The installation may take one or two days.
The time for the installation can be postponed if the receipt of the necessary permits is delayed and thus prevents permit-required installation. The buyer is obliged to notify if a permit has not been obtained before the agreed installation time.
It is the buyer's responsibility to give the installers access to the premises and spaces that are relevant to the installation. If the installation cannot be completed within the agreed time due to the buyer, the seller has the right to complete the installation at a later time, however, as soon as possible. The buyer has the right to postpone the installation by notifying the seller at least one week in advance.
The seller has the right to postpone the installation date for the following reasons: widespread power outages, adverse weather conditions like torrential rain, thunderstorms and strong winds or other conditions that prevent or jeopardize the safety of the installation. If the installation is delayed, the seller will contact the buyer to agree on a new time for the installation as soon as possible.
The buyer must be present at the PV system's commissioning training and commissioning approval after the installation is completed. By separate agreement, the commissioning training can also be done by telephone, after which the buyer approves the commissioning. The buyer also has the right to authorize another person to approve the installation.
Terms of installation
The seller has the right to outsource the installation to third parties. The buyer gives Lumo Energia and its subcontractor the right to install the PV system at the buyer's property and manage and maintain technology related to the PV system and collect the buyer's electricity production data.
Only the installer's own tools are used for installation.
At ground-mounted photovoltaic systems, it is the buyer's responsibility to build the mounting structure and ensure its durability. A ground-mounted system does not include digging the trench for cables, unless otherwise agreed.
The installer has the right to use the buyer's electricity during installation without separate compensation. The buyer gives the installer the right to use the social facilities during the installation.
Handover and reception
After installation, the seller hands over the photovoltaic system to the buyer's possession and responsibility. The ownership is transferred to the buyer when the contract price has been paid in full.
Liability for damages and limitation of liability
The seller is not liable to the buyer for direct damages, except those caused by the seller's actions. The maximum amount of the seller's liability is equal to the total price for the delivery of the photovoltaic system.
The buyer must notify the seller in writing of any damage within 30 days of damage.
The buyer is asked to ensure that the home insurance covers damage to the photovoltaic system.
Transfer of contract
The seller has the right to transfer this agreement without consulting the buyer to a company belonging to the Lumo Energia Group or an associated company.
The right to cancel
According to ch. 6 The Consumer Protection Act (home sales and distance selling) allows the consumer to cancel a distance selling purchase within 14 days after the conclusion of the order agreement. Cancellation notice must be emailed to the seller.
The seller has the right to check the buyer's credit information and cancel the delivery agreement due to payment delays.
The components' warranty periods are stated in the delivery agreement and apply from the time the photovoltaic system is approved by the buyer.
The warranty covers defects in materials and workmanship of the parts and solar panels. The warranty also covers replacement of defective parts and solar panels for two years. The buyer must notify Lumo Energia without delay of any defects after the defect has been discovered. Lumo Energia is responsible for investigating the error and taking corrective action within a reasonable time. In the event of a defect covered by the warranty, Lumo Energia has the right to repair or replace the defective part of its choice. The seller's liability for defects in the photovoltaic system, its parts and installation are limited to defects discovered during the warranty period.
The warranty does not cover
- a fault caused by the buyer's own installation, repair or equipment, which was not included in the PV system delivery
- damage caused by failure to follow or use the product's instructions for use or care, or by modification or misuse of the product
- damage caused by a defective part or device
- the buyer's possible loss of electricity production when the product is not available and no other indirect costs
- damage caused by external factors such as vandalism, thunder, flood, fire, explosion, earthquake, extreme hail, rockfall or any other exceptional cause
- damage to the mains due to overvoltage
- errors that have occurred due to maintenance, visibility or updates of data services, websites or computer systems
The buyer is responsible for damage that could have been prevented by correct observance of the product's instructions for use and care. The buyer is also responsible for direct, indirect or secondary damage, which is a consequence of the buyer installing their own parts and equipment and their impact on the PV system's or product's function. Disputes regarding these warranty terms and their successors shall, in the first instance, be resolved through mutual negotiations. If the joint negotiations do not reach a result, disputes arising from the agreement will be resolved in the Helsinki District Court.
In the event of any inconsistency between the Finnish language version and this translated English version, the Finnish version will at all times prevail and take precedence.